Feedback from trainees is central to good governance and quality assurance strategy of our medical education.
We are keen to listen and engage with resident doctors and their concerns, and we are happy to be questioned and challenged. At the same time we look to resident doctors as active partners in finding and offering solutions to the problems many of which resident doctors will have identified themselves.
Trainees are invited to provide feedback through a number of mechanisms, such as directly to their Educational Supervisor or Local Tutor, resident/senior meetings, resident doctor forums, local faculty groups and through mid-point questionnaire feedback during placements. Information gathered through surveys is treated confidentially and used anonymously to improve the quality of training.
Beyond feedback, CNWL Medical Education also seeks an active dialogue with its resident doctor body, through a system of resident doctor representation throughout the governance structures from resident/senior meetings, Local Faculty Meetings right through to divisional medical education committee meetings.
The Francis Report pronounced that resident doctors were the ‘eyes and ears’ of the NHS who should be ‘heard and heeded’. We are listening whenever and wherever trainees raise concerns about the quality and/or safety of services. Our Whistleblowing Policy supports all staff who may wish to raise concerns and speak out. CNWL also has a freedom to speak up guardian, whom resident doctors can also approach if they’d like to raise any concerns with someone outside of their immediate management structure.